At Principal we are committed to putting our clients first by delivering services that are guided by fairness, empathy, and a genuine understanding of our clients' needs. We understand that some clients may find themselves in vulnerable situations due to a variety of circumstances, including permanent or temporary disabilities, recent significant life events such as unemployment or the loss of a main breadwinner, low financial resilience, or limited financial knowledge or less technology savvy.

To ensure we provide the best possible care and support, we are putting extra effort into identifying and servicing clients who may need special attention. If you believe that you fall under the category of a vulnerable client, we encourage you to declare yourself by completing the form below and emailing it back to our Customer Care Center at myservice@principal.com.